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Curry's Policies
Cookies
Cookies must be enabled in order to place an order on currys.com and to take full advantage of Curry's website and all of its features (ie. shopping carts and language preferences). Cookies are necessary for the operation of shopping carts on almost any e-commerce website. A shopping cart must be able to recognize you (using cookies) in order to add your items and associate these items with your order.
What is a "Cookie"?
A browser cookie is a small piece of information sent by a web server to a web browser to be stored for future use. The data in the browser cookie will be sent back to the web server whenever the browser reconnects to the web site.

Cookies are commonly used to store user preference information such as language preference. Cookies are also used to store shopping cart contents. The most security-relevant use of browser cookies is when they are used to store authentication data, such as user names and passwords.

Cookies do not collect any personal information. Cookies can provide customers a richer, more personalized experience on our site. They can also allow a more customized shopping experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the site and your ability to access certain features or engage in transactions through the website.
Customer Privacy Policy
Curry's recognizes its obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA). As such, the storage of personal information collected from our customers is kept secure. Curry's never discloses personal information regarding customers without the consent of the person involved, unless we required to for a police investigation or emergency. Furthermore, Curry's considers recklessly or negligently exposing personal customer to be grounds for employee disciplinary action or dismissal.

Curry's knows how important it is to protect your personal information. We do not share or sell customer data with third parties. Customer information is used for internal purposes, and only for the specific service for which the information was provided (ie. email sign up list, placing an order with Curry's, etc).

We do not sell or share our customer email list with third parties. A certified service provider sends promotional emails on our behalf, but they too do not share our email list. Curry's does not spam. Emails are sent only to customers who have given Curry's express consent by actively subscribing to our email list. Every commercial email sent includes a link to easily unsubscribe.
Security Statement
Curry's takes careful precaution to protect our web users' information by using the most current and up to date internet security measures available.

When our online order form asks you to enter sensitive information, such as a credit card number, that information is encrypted and is protected with Secure Sockets Layer (SSL). This Web protocol encrypts all personal information, including your name and credit card number, so that this information cannot be read as it travels through the Internet. Curry's uses Symantec SSL, the industry leader, as its security verification service. Click on the Norton Secured Seal icon, the most recognized trust mark on the internet, at the bottom of every page to verify our security certificate.

ABOUT SSL CERTIFICATES
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer information off line. All of our customer information is restricted only to employees who require the information to carry out their specific duties. Also, the computer servers on which we store personally identifiable information are kept in a secure environment.
Sales Tax
All product prices quoted on currys.com are in Canadian dollars (CAD) and do not include any applicable taxes. Our shipping costs are also based on the price before tax is added.

Sales tax for orders is based on the applicable combined federal and provincial sales tax rate. This will be applied according to the province indicated in the Ship-To Address.
Product Backorders and Stock Outs
Please note that backordered items are currently being cancelled. We encourage you to re-order any out of stock items at a later date.
Payment Methods
We accept VISA, Visa Debit and MasterCard. At this time, we are unable to accept, American Express credit cards, or prepaid credit cards as a method of payment. No C.O.D. shipments. If you wish to order or redeem gift certificates, or to make a payment with a money order please call Customer Service toll free 1-800-268-2969.
Damaged Products
Please inspect your order immediately upon delivery if possible. If there is obvious product damage in the package we recommend you refuse to accept the shipment. Call customer service immediately to notify of damaged product, and if applicable to request a replacement or return.
Curry's Return Policy
(Policy updated November 1, 2019)
Your satisfaction means everything to us! Our goal is to ensure that you are completely satisfied with your Curry's purchase. If, for any reason, you are not satisfied with your purchase, please review our refund and exchange policies below for purchases from all platforms. All returns will be verified and approved at Curry's discretion. In all cases, product(s) must be returned in their new, unused condition. We regret some items are final sale or exchange only – please see the list below.
Return Exceptions & Final Sale Products
Note: We reserve the right to amend the product list below at our discretion.
  • Curry's Gift Cards (non-refundable & not returnable)
  • Shipping Charges
  • Special Order items
  • Bulk Orders
  • Cut/Rolled Stock (canvas, paper, film)
  • Clearance/Discontinued items
  • Airbrushes & Airbrush Equipment (i.e. spare parts, compressors)
  • Light Pads/Light Tracers
  • Projectors
  • Lamps
  • Mat Cutters
  • Frames
  • Markers & Pens
  • Sprays (Spray Paint, Spray Adhesive, Aerosol Fixatives)
  • Portfolios & Presentation Books (exchange only)
  • Assembled Easels & Studio Furniture
Returns are accepted within 30 days of purchase (date as appears on your invoice/receipt), with the original receipt, provided the returned product is unused and in resaleable condition. Items returned after the 30 days purchase date will not be considered for return. Returns without a receipt cannot be verified, and therefore will not be accepted for refund or exchange. Returns may be subject to a 15#37 restocking fee..
For further policy details, please see our complete refund policy here.
Please call or visit the Curry's store nearest you to inquire about availability and in-store promotions.
What is your "Sold To" (Billing) Address?
For your protection and for security reasons we need to verify the billing address of the credit card you provide at the time of purchase. We compare the billing address you provide with the address your bank has on file for that particular card. In other words, your billing address needs to be the same as the address found on your credit card statements (regardless of whether you receive statements in the mail or via internet). We will invoice you at your billing address, and will ship your package to the shipping address you provide, if it is different.

If a Curry's Customer Service Representative contacts you to clarify your billing address, it is because we are having trouble with the verification of your card. We take this measure to protect your security.
What is your "Ship To" Address?
The "Ship To" address is the address of the location to which you would like your package delivered. It could be your home address, the address of a neighbour, friend/family member, or a place of business.
*Online Promotion Exclusions
Promotion is applicable to in-stock, regular priced product and clearance items. Offer cannot be applied to education orders or other promotions. Not valid on purchases of gift cards. Promotional discount cannot be used on previous purchases. Excludes out-of-stock and special order items.