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Return Policy
Curry's Return Policy
(Policy updated November 1, 2019)
Your satisfaction means everything to us! Our goal is to ensure that you are completely satisfied with your Curry's purchase. If, for any reason, you are not satisfied with your purchase, please review our refund and exchange policies below for purchases from all platforms. All returns will be verified and approved at Curry's discretion. In all cases, product(s) must be returned in their new, unused condition. We regret some items are final sale or exchange only – please see the list below.
Return Exceptions & Final Sale Products
Note: We reserve the right to amend the product list below at our discretion.
  • Curry's Gift Cards (non-refundable & not returnable)
  • Shipping Charges
  • Special Order items
  • Bulk Orders
  • Cut/Rolled Stock (canvas, paper, film)
  • Clearance/Discontinued items
  • Airbrushes & Airbrush Equipment (i.e. spare parts, compressors)
  • Light Pads/Light Tracers
  • Projectors
  • Lamps
  • Mat Cutters
  • Frames
  • Markers & Pens
  • Sprays (Spray Paint, Spray Adhesive, Aerosol Fixatives)
  • Portfolios & Presentation Books (exchange only)
  • Assembled Easels & Studio Furniture
Returns are accepted within 30 days of purchase (date as appears on your invoice/receipt), with the original receipt, provided the returned product is unused and in resaleable condition. Items returned after the 30 days purchase date will not be considered for return. Returns without a receipt cannot be verified, and therefore will not be accepted for refund or exchange. Returns may be subject to a 15% restocking fee, see below for more details.
Returning Product for a REFUND:
A 15% restocking fee will be charged if the product is being returned for refund. Any remaining amount owing must then be refunded back onto the original; purchasing method – cash or credit card, except cash refunds over $500 which will be issued in the form of a cheque mailed from Curry's Head Office. If your order was paid for with a Gift Card, you will receive the amount credited to a new Gift Card.
Returning Product for an EXCHANGE:
The 15% restocking fee may be waived if the products are being returned and exchanged for other product. If the value of the new product is less than the exchange, the difference will be issued back in the form of store credit and applied to a reloadable Curry's gift card.
Note: Refunds and credits are granted within 7-10 business days of Curry's receiving and verifying the returned merchandise.
Online Orders
For customers receiving their product via delivery, upon receipt, please inspect your order immediately and contact Curry's customer service if:
  • There is noticeable damage to the product
  • The product(s) shipped to you have been sent in error
  • There is apparent product(s) quantity shortage/overage when you receive your shipment
Upon arrival, if there is obvious damage from shipping, contact customer service immediately. We will gladly refund your shipping cost if you are returning an item because of an error on our part, or it has been determined that the product is defective or arrived damaged.

However, if product was ordered in error by the customer, the customer is responsible for shipping charges on the return and are to ensure that the product(s) are packed to arrive in resalable condition. Please call Customer Service for more details.
How to Return Product
Returning Product In-Person
In-person returns are accepted within 30 days of purchase to a retail store with original receipt provided the returned product is unused and in resaleable condition. Returns without a receipt cannot be verified, therefore we cannot accept refunds or exchanges without a receipt at this time.
Returning Product by Shipment
Shipped returns must first be verified by our Customer Service team at 1.800.268.2969 before they are processed, as all returned product must be issued an RMA (Return Merchandise Authorization) number.
NOTE: visual aids in the form of digital photographs may be requested prior to issuing an RMA.
All shipped returns must be delivered to our Queen West Store location:
RMA #: ______________
Curry's Artists' Materials
1153 Queen Street West
Toronto, ON M6J 1J4
Please include a copy of your issued RMA and invoice noting your provided RMA number(#). Shipping fees are the responsibility of the customer unless you have contacted Customer Service to notify of damage to your order during shipping or an error on our part. Mail or courier service can be used as a means to deliver product back.

Please contact Curry's customer service at 1.800.268.2969 if you have questions about any of this process. We are here to help!